SYDNEY | CANBERRA | Hybrid | Remote
Product and Interaction Designer
Designing inclusive digital experiences across government and industry.
In good company
Organisations I've been proud to work with
What I do
Making complexity feel simple
I am a Senior Designer who transforms complex, regulated environments into intuitive and accessible experiences. Combining Product and Learning Experience (LX) Design, I use rigorous research to decode user pathways, manage cognitive load, and build scalable systems. From mapping service journeys and designing workflows to ensuring strict WCAG compliance, I bridge user empathy with technical execution to deliver data-driven solutions.
Service Design
Mapping front-stage customer touchpoints and back-stage operational processes into a unified, holistic journey.
UX Research
Uncovering deep behavioral insights and validating assumptions through rigorous research methods to drive strategic, evidence-based decisions.
Product Design
End-to-end digital solutions that seamlessly balance business objectives with human-centered needs, delivering accessible and high-fidelity interfaces.
LX Design
Engaging digital learning solutions that combine instructional design with cognitive psychology to maximize knowledge retention and user engagement.
Experience
Experienced across the product lifecycle
For a complete, exhaustive breakdown of my professional history, check out my LinkedIn Profile or contact me for my full CV.
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Senior Interaction Designer | DAFF (STEPS Program) | 2024–2026
Reduced processing times for complex national biosecurity tracking streams by 30% through an integrated single-step interface, expanded AgDS with reusable components, and mapped end-to-end container logistics journeys supported by standardised SUS testing matrices.
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UX Specialist | University of Technology Sydney | 2023–2024
Improved information architecture and responsive navigation across core student portals through heuristic evaluation and usability testing, identified more than 200 usability and accessibility issues , and redesigned the Student Course Application Portal to simplify data entry and support WCAG compliance.
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Instructional Designer | XKG (Defence Contracts) | 2023
Converted complex Australian Air Force and Army logistics training from static manuals into responsive digital learning, mapping technical content to interaction patterns that minimised cognitive load and collaborating with subject matter experts to create structured onboarding flows.
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Senior UI/UX Designer | Equifax | 2022
Designed data visualisations and analytics dashboards for consumer-risk forecasting and credit reporting, streamlined product discovery and onboarding to support conversion, and used end-to-end research and validation to reduce interaction friction across digital touchpoints.
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Senior UX Consultant | AUSTRAC | 2021–2022
Led product-discovery workshops and user segmentation to map complex financial-compliance systems, collaborated with data engineers and compliance analysts to translate anti-money-laundering requirements into intuitive interface flows, and designed scannable transaction-audit and reporting interfaces.
How I Work
Evidence-led design, from discovery to delivery
Work Examples
Digital products and learning experiences
Due to client confidentiality and security requirements, some projects are omitted entirely, while others include only selected artefacts or excerpts.
LET’S WORK TOGETHER